Are you ready to revolutionize customer support on your website? With our easy-to-use AI chatbot, providing 24/7 assistance has never been simpler! Whether your customers speak different languages or you want a bot that responds in a human-like manner, you're in control. You can even train the bot with your own data and seamlessly take over the conversation whenever needed.

Prerequisites

Pro AI Subscription: Ensure you're on the Pro AI plan.
AI Bot Credits: Make sure you have enough AI bot credits in your onWebChat account.

Sign Up for an onWebChat Account: Haven't joined us yet? Register here to get started. As a welcome bonus, we're offering the Pro AI plan FREE for the first month, along with 50 AI chatbot credits!

Step-by-Step Guide

1. Navigate to AI Chatbot Settings

After logging into your onWebChat dashboard, go to 'AI Chatbot' and then click on 'Website Settings'.

2. Input Company and Website Information

You'll need to provide the following information:
Website Description: Offer a brief description of your website in 2-5 words (e.g., "Online Clothing Retail Store").
Default bot message: This is the message that the bot will reply if it doesn't understand the visitor's question or if it is out of context.

3. Train Your Chatbot

Enhance your chatbot's understanding of your business and customer needs. Navigate to the 'AI Bot Training Data' tab to easily insert texts that the bot will use to respond to your visitors' questions.
Best Practice: Anticipate as many potential visitor questions as possible and add them as simple texts or in a question-and-answer format.
You can also simply submit your website pages (URLs), and our system will automatically crawl them to extract relevant texts for training your AI bot.
Read more information on chatbot training.

4. Test the Chatbot

Before making your chatbot live, conduct thorough testing to ensure it functions as expected. Initiate a few chats on your website and review the bot's responses.

5. Monitor and Make Improvements

Once the chatbot is live, regularly check the dialog logs to assess performance.
If your bot is not responding as you'd like, consider adding or editing Q&As to refine its capabilities.

Troubleshooting

For any issues or questions you may encounter, our support team is here to help. You can contact us via live chat or email for assistance.

Congratulations! You've successfully set up your onWebChat AI chatbot. With your bot now operational, you're all set to elevate your customer experience, streamline query handling, and take your customer service to new heights!