The following terms are a legal agreement between onWebChat ("onWebChat" or "we" or "us") and you ("you") regarding the services provided to you through the website ONWEBCHAT.COM. Please read carefully the following terms and conditions before using our services. By clicking "I accept" when completing the registration process or using our services, YOU DECLARE YOUR ACCEPTANCE AND AGREE TO ALL TERMS AND CONDITIONS OF THIS AGREEMENT, and affirm that you are authorized to act on behalf of the owner of this account. If you do not agree with these terms, you should not use our services.
We reserve the right, at our sole discretion, to change, add, or delete portions of these Terms of Use at any time without further notice.
You must complete the registration form on page "Register" to use the services. You must provide truthful and accurate information about yourself as requested in the registration form. As part of the registration process, you must specify your email address and a password for your account. You are responsible for maintaining the security of your account and passwords and for all use of the account that belongs to you. onWebChat reserves the right to refuse to register a user or cancel an account if appropriate.
Some of the services we provide are free, while others are provided for a monthly (or annual) fee. The monthly fee paid by you to us will vary depending on the services you request. You can ask us to upgrade or downgrade the services we provide, and the monthly fee will be amended accordingly.
onWebChat uses every effort to ensure that access to our services is available to you. However, you agree that there may be times, both scheduled and unscheduled, when services will be unavailable. We will notify you about planned operations and service unavailability. Despite our efforts, onWebChat is not responsible for any loss of service resulting from the non-availability of the service.
onWebChat makes no guarantee that all chat texts will be delivered without any problem to all visitors to your website because of the variety of browsers and their versions. Additionally, in some older browsers, it is not possible to display the chat window correctly. We are not liable if the chat window is not displayed correctly or if the installation of the chat window on your website results in the incorrect display of the website. The user is responsible for ensuring that the website appears and functions correctly after the installation of the service.
onWebChat employs the OpenAI API to create AI chatbots that enhance your live chat experience. These chatbots utilize state-of-the-art natural language processing (NLP) technology to understand and respond to written language in a manner similar to human conversation. However, it is important to note that AI chatbots, while advanced, are not infallible and may occasionally provide incorrect or inaccurate information. We encourage users to review their chat history for any potential inaccuracies and take appropriate measures to address them, such as creating a new question-answer (QA) pair that provides a more accurate response.
Please be aware that onWebChat is not responsible for any incorrect or inaccurate information provided by the AI chatbots, nor for any consequences that may arise from such information. Users are solely responsible for verifying the accuracy of any information received from the chatbots and for taking appropriate actions based on that information. We urge users to exercise caution and discretion when relying on information provided by the AI chatbots.
You agree not to use the services for any use or purpose that:
You are not permitted to use our AI chatbot for the following purposes:
We have every right to revise the policies for using the service, including the maximum number of conversations that a user can have per month (free package) and maximum days the dialogs are saved. Also, the prices of the packages may change at any time. The prices listed on the relevant webpage of the website are always applicable, and customers who pay for our services will be notified in time of any price changes by email.
By subscribing to a paid plan (by credit card or PayPal account): (i) you declare that you are authorized to use this account/card. (ii) you give authorization to onWebChat to debit the account/card for all charges associated with your account on a monthly, half-year, or annual fee basis until you cancel your subscription.
The corresponding costs will be charged even if your account is active but not in use. If you want to stop being charged, you are responsible for canceling your subscription before the next defined payment. If you cancel your subscription, you will remain on your paid plan up to the date you have paid for. After that you will be degraded to the free plan.
Unauthorized use of services and/or reselling the services without the prior written consent of onWebChat is expressly prohibited.
We encourage our users to try our service for free before they pay for a plan. However, you can easily cancel your subscription at any time from the dashboard. There are no cancellation fees, though no refunds are provided for prorated periods. If you cancel your subscription, your plan will remain active until the end of the current billing period. After that you will be degraded to the free plan.
If you use onWebChat account of a Third Party or a third party uses the service through your account, you declare and guarantee that (i) you are authorized to act on behalf of the third party and that the third party is bound by this agreement, and (ii) you will not give or share customer information with third parties.
This agreement is relating to the services provided by onWebChat and you are not given any permission for any software. You may not in any way, directly or indirectly: reverse engineer, disassemble, or attempt to discover the source code, algorithms, or data related to the services of onWebChat. You should not remove or modify any information of the services or create derivative work based on onWebChat. The services that you can access from your account should be used exclusively by your business and you do not have the right to share or resell the services in any way in favor of third parties.
The onWebChat, onwebchat.com and associated logos, trademarks, product names and trade names associated with onWebChat are owned by onWebChat. You cannot use any of our labels or product names without our express written consent.
onWebChat, at its discretion, may disable at any time the access to your account and may cancel it if it deems that you have violated any of the terms and conditions specified in this agreement.