Free: Includes almost all features, unlimited chats and 1 agent.
Pro AI: Includes AI chatbot, white label branding, and unlimited chat history for enhanced customer engagement and seamless integration with your brand.
Check out our pricing page for more information and our plan comparison page for a full listing of features available in each plan.
The onWebChat dashboard supports multiple languages, including English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek, and Turkish. Additionally, you can easily add languages to the chat widget, ensuring it appears in your visitors' preferred language.
Log in to your onWebChat account, open the menu in the top right corner and navigate to Payments. Then select the Payment History tab to view all your transactions and download your invoices.
Yes, you can use your onWebChat account across multiple domains (websites), but the chat widget settings will remain the same for all. Under the Pro AI Plan, billing is based on the number of agents, not the number of domains.
No, payment is not required to sign up. When you register, you receive a free one-month trial of the Pro AI Plan, allowing you to fully explore and test our live chat service and AI chatbot. If you decide not to subscribe after the trial, your account will automatically switch to our Free Plan, which you can continue using indefinitely.
You can pay using a credit/debit card or PayPal. However, we currently do not accept American Express. There are no additional fees, and you can cancel your subscription at any time.
Yes, we offer multiple discounts. You can save 28% with a 12-month upfront payment or 14% with a 6-month payment. Additionally, we provide up to 60% off based on the number of agents you add. Contact us for more details.
You can cancel your subscription at any time. Simply log into your account, navigate to the menu in the top right corner, go to the 'Payments' page, and click on the 'Cancel Subscription' button. Your plan will remain active until the end of your current payment period.
If you have an active subscription, you can easily change your payment method. Simply go to the Payments page (Change Plan), click the Update Payment Method button, and follow the instructions to update your payment details.
If you haven't joined onWebChat yet, simply sign up for an account. Once registered, you'll gain access to the Pro AI plan and receive 50 AI bot credits to start using our AI chatbot. If you're currently on the free plan, you can easily upgrade to Pro AI or contact us via email to try it out. Integration is effortless: just provide some training data (questions and answers or your website content), and you're ready to test your AI chatbot on your website!
Currently, you can try our AI chatbot with 50 free bot credits that we provide. To use the AI chatbot, you'll need to be on our Pro AI plan with at least one agent. Pricing starts at $6 for 200 chat dialogs, with lower prices available if you want to buy more chatbot credits.
No, your chatbot credits do not expire; you can use them at your convenience. You should be on our Pro AI plan to access these credits. If your subscription ends, you won't lose your remaining AI bot credits; you can use them when you upgrade to our Pro AI plan again.
If you encounter any issues or have suggestions regarding our AI chatbot, please email us at support@onwebchat.com. Your feedback is crucial for enhancing our chatbot. To optimize its performance for your visitors, we recommend reviewing the AI chatbot's interaction history and updating it with new Q&A (questions and answers) pairs as necessary.
Absolutely! Our AI chatbot excels at understanding questions, even those with mistakes. It leverages your data to provide accurate and freshly crafted responses, akin to human communication. Additionally, it offers multilingual support, allowing it to converse with your visitors in their preferred language, regardless of the language of your data.
At onWebChat, your security and privacy are paramount. Our AI chatbot upholds rigorous data protection, just like all our offerings. It utilizes OpenAI's GPT-4 model, ensuring chats are used solely to provide the service and don't refine OpenAI's models. While OpenAI may monitor data for misuse and retain it securely for up to 30 days, it is then permanently deleted.
On the Settings page, go to Widget and Offline Form. Here, you can enter up to two comma-separated email addresses to receive offline messages. To disable email notifications, simply leave this field blank. All offline messages are also accessible from the dashboard.
Yes, you can set your status to invisible if you remain inactive for a certain period. To enable this, click on the menu in the top right corner of the onWebChat Dashboard, select Account, and locate the 'Go invisible after' setting.
With visitor monitoring, you can track your visitors in real time. View their status, country, operating system, current page, time spent on your website, and more. When chatting with a visitor, you can also see a history of the pages they have visited on your site.
Yes, you can engage visitors on your website using two types of greetings:
Triggers - Automated messages that activate when specific conditions are met.
Manual - Agents can manually start a chat by selecting a visitor from the visitor list.
Visitors can rate chats when the chat is over (by the agent or visitor) or at any time upon agent request (on the Chat page, click 'More Actions' > 'Ask for rating').
On the dashboard, you can see chat ratings on the History page and the average rating on the Statistics page.
If you're having trouble testing triggers, try opening a new browser tab and clearing all cookies and session storage, or use a new private browsing tab.
Each visitor should see only one trigger per visit. If you have multiple triggers set up, only the first one will activate for a visitor.
Also, ensure that your chat status is online, as triggers will only work when the chat is active.
You can use our JavaScript API to maximize the chat window: <input type=button value='open chat!' onclick='onWebChat.set("max",1);'>
This example creates a button, but you can use the same function in a link as well. For more details, refer to our JavaScript API documentation.
Files can be up to 50MB in size. For security reasons, only the following file types are allowed: JPG, JPEG, PNG, GIF, BMP, TIFF, DOCX, XLSX, PDF, TXT, and RTF.
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