Explore Our Features

onWebChat live chat support service allows you to chat with your website visitors.
But it's not just a support tool; it can increase your sales, convert visitors to customers, and more.

AI Chatbot

Work more efficiently

Let the AI bot handle incoming chats while your team focuses on complex issues and high-value interactions.

Round-the-Clock Support

Our chatbot seamlessly bridges the gap during non-working hours, ensuring visitors always find assistance 24/7.

Even during peak times, you can keep the support experience smooth with fewer staff requirements, as our chatbot efficiently handles the surge.

AI Excellence in Responses

Our AI bot goes beyond predefined responses. Trained on your data, it understands questions and combines information to deliver accurate, human-like answers. Training your AI is simple: Just add text manually, upload files, or let us crawl your website content.

onWebChat live chat customize colors and languages

Tailor onWebChat to Reflect Your Brand Identity

Effortlessly customize your chat widget to align with your brand's aesthetics and values.

In a few simple steps, modify elements such as color scheme, bubble appearance, widget size, and positioning, among other features.

Crafting a visually appealing and cohesive user experience elevates customer support and enhances sales potential.

Initiate Meaningful Interactions: Simplified Automated Dialogs

Engaging customers in need of assistance becomes effortless with our automated triggers.

Configure trigger settings—such as the time a visitor spends on a page before activation—and craft the initial message sent to the visitor's chat.

Many online retailers use automated dialogs to engage users lingering on the checkout page, effectively reducing cart abandonment rates and boosting conversions.

Gather Essential Insights for a Successful Sale

Regardless of how a conversation begins, you have all the key data needed to close a sale effectively.

Access comprehensive information about each visitor, including time spent on your site, previous visits, geographical location, and device type, among other metrics.

For returning visitors, their entire chat history is displayed within the ongoing conversation page, eliminating the need to navigate elsewhere.

Additionally, jot down notes for individual visitors, keeping essential information at your fingertips for future reference.

Provide Better Support
Increase Your Customers' Satisfaction!

Use live chat to answer questions instantly, creating a positive impression while reducing the load on phone and email support.

Shortcuts

Shortcuts allow you to store frequently used responses, such as welcome messages or thank-you notes, saving time and effort.

File Sharing

Exchange files up to 50MB quickly and hassle-free.

Typing Insights

Typing insights allow you to see what your visitor is typing before they click 'send', giving you time to prepare your response and reducing their wait time.

Unlimited Chats

Every plan includes unlimited chats, allowing you to engage with as many visitors as needed without worrying about additional costs or restrictions.

Speech-to-Text

Convert spoken words to text effortlessly with our speech-to-text feature, enabling faster and more natural communication for both agents and visitors.

Chat to Email

Never miss a conversation with our chat to email feature. Receive chat transcripts and offline messages directly to your inbox for seamless follow-up.

Improve Support Quality
Reduce Costs!

Real-Time Visitor Monitoring

Monitor the pages your visitors are browsing in real-time. onWebChat automatically categorizes them based on various criteria, such as activity level, current page being viewed, country, and more.

This feature provides you with a comprehensive view of activity on your site at all times, enabling you to initiate conversations with specific visitors you deem necessary to engage.

Chat on Your Phone - Support on the Go

With our native Android application, offering customer support on the move becomes effortless.

Regardless of your business size, you can provide exceptional customer service anywhere.

The combination of customizable shortcuts and our application's intuitive interface ensures seamless communication with your visitors.

Focus on What Matters – Leave the Rest to onWebChat

Utilize our pre-chat form to gather essential visitor information at the conversation's start, saving you time and ensuring you have the necessary details readily available.

After Hours? No Problem

Outside business hours, our offline form captures visitor messages and forwards them to a designated email address.

These messages are also accessible on the "Offline Messages" page in the onWebChat Dashboard, consolidating all communications in one place.

Route Chats to the Right Support Team with Departments

Enhance support efficiency by organizing your team into departments.

As your team expands beyond a few agents, grouping them ensures visitors are always connected to the appropriate representative.

Feedback Matters

Gather visitor feedback through our chat rating feature to assess satisfaction levels and monitor agent performance.

This continuous feedback loop enables your support team to improve over time.

Enhance Your Client Support Today

Start 1 Month Free Trial

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