The onWebChat platform is user-friendly, with operations streamlined through well-designed pages for ease and efficiency.

Dashboard

The dashboard is the first page you see when connecting to our live chat service.

In the top left corner of this page, you can see daily and instantaneous statistics for your website at a glance.
You can view the number of visitors, whether they are connected via PC or mobile phone, and the number of dialogs that have taken place that day. Additionally, you can see which agents are currently connected to the system.

In the right half of the screen, there are two useful charts: the dialog per day chart (right) and the visitors per day chart.

The Chat Page

This page is the page, where you can talk with the visitors of your website. To go to this page, you can answer an incoming chat that appears on the left, or you can initiate a chat with one of your visitors from the Visitors page (see below).

The largest part of the page is the chat window. In the lower part of this window, you can write the message you want to send.

On the right side of the page, there is information about your visitors. This information is automatically collected by the onWebChat system, such as the country, operating system, and the visitor's browser. Additionally, you can see the visited pages and the history of all previous chats with this visitor.

Besides the information gathered by the onWebChat system, you can save personal information for every visitor, which you will have easy access to in the future.

The Visitors Page

Here, you can view all the visitors currently on your website along with some useful information about them.

By clicking on a visitor on this page, you can initiate a chat with them.

With onWebChat, it is very easy to find the visitors you are interested in, as it offers the possibility of categorizing them by different criteria. Alternatively, you can use the handy search tool and search by any criteria you want.

The History Page

On this page, you can see the past chats of all visitors.

Click on the summary of a past dialog to see the complete dialog between the visitor and the agent.

At the top right corner of this page, there is a handy search tool that allows you to search the entire chat database using any criteria (agent name, visitor name, words in the text of the dialog, etc.).

The Offline Messages Page

On this page, you can see all offline messages your visitors have sent using your chat window when you are offline.

You can see the latest messages at the top of the list, along with some info such as the visitor, time sent, and some text of the message. By clicking on a row, you can see the whole message on the right. If the "send mail" button is not working on your browser, you can copy the visitor's email and send the reply from your favorite email application.

At the top right corner of this page, there is again the search tool.

The Statistics Page

On this page, there are statistics about your visitors and agents.

You can select a date range and see useful information for each of your agents, such as the total chats replied to and the average chat time.

At the bottom of the page, there are two graphs: chats per day and visitors per day.

The Settings Page

The settings page includes the following sections:

1. Installation Code
2. Widget
3. Operators
4. Shortcuts
5. Sounds
6. Blocked Visitors
7. Triggers
8. Departments
9. Security

Installation Code

On this page, you can find the Chat ID, that you need to install onWebChat on your website if you are using one of our plugins. If you prefer manual installation, you can find the installation code here.

Widget page

Here are all the settings for the appearance (colors, images) and texts of the chat window. Here you can set up the Offline form, Pre-chat form, and much more.

Operators Settings

On this page, you can create new agents and edit existing ones. Operators have two roles: simple agents and administrators. Administrators have access to all pages and settings. They can edit the texts and appearance of the chat widget, edit and add new agents and triggers. They can change the status of connected agents and delete all chat history messages. Finally, they can make payments and cancel subscriptions.

Shortcuts

Shortcuts are texts that you have written and saved in our service. Instead of typing the same welcome message every time you start chatting with a visitor, you can use the shortcuts. You just have to type a few letters, and the matched shortcuts will be displayed for you to easily select the one you want. Here, you can assign new shortcuts and edit existing ones.

Sounds Settings

On this page, you can configure various sound alerts and desktop notifications of the onWebChat platform, such as when you have a new message or a new visitor on your website.

Blocked visitors page

Here you can see all the visitors you have blocked and unblock them if needed. You can block a visitor from the chat page so that they cannot see the chat window or write to you.

Triggers page

On this page, you can add or edit triggers. Triggers are automated messages sent to your visitors based on rules you set. For example, if a visitor is on your pricing page for more than 20 seconds, you can send them a predefined message asking if they need help.

Departments

Here, you can set up departments and assign agents to each department. Visitors can select the desired department (e.g., Sales, Support) to ensure they reach the appropriate agent.

Security

On this page, you can restrict your chat widget to be shown only on your website. There is also a log report where you can see any URL that has tried to install your chat widget (using your chat ID).